These Terms and Conditions govern your use of the Cared4 website (“the Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.
1. About Cared4
Cared4 is a UK-based platform that connects individuals and families with vetted care providers, including care homes, home care agencies, mental health services, and other care-related organisations. Cared4 also offers marketing and promotional services to approved care providers.
Cared4 does not provide care services directly and is not a care provider.
2. Use of the Website (Public Users)
The Website is intended to help users explore care options and request introductions to suitable care providers.
By using the Website, you confirm that:
- Any information you provide is accurate and truthful to the best of your knowledge
- You are using the Website for lawful purposes only
- You understand that submitting an enquiry does not guarantee availability of care services
Cared4 does not charge individuals or families for using the Website.
3. Care Provider Vetting and Listings
All care providers listed on Cared4 are required to go through an internal vetting and approval process before becoming members.
While Cared4 takes reasonable steps to review providers, we do not guarantee:
- The quality of care delivered
- Availability of services
- Outcomes or suitability for individual circumstances
Care decisions remain the responsibility of the individual or their representatives.
4. No Medical or Legal Advice
Information provided on the Website, including articles and guidance content, is for general informational purposes only. It does not constitute medical, legal, or professional advice.
Users should always seek appropriate professional advice before making care-related decisions.
5. Introductions and Enquiries
When you submit an enquiry through Cared4:
- Your information may be shared with selected care providers relevant to your request
- You may be contacted directly by those providers
- Cared4 does not control or manage subsequent communications
Cared4 is not responsible for agreements, services, or disputes arising between users and care providers.
6. Care Provider Membership
Care providers applying for Cared4 membership agree to:
- Provide accurate and up-to-date business information
- Comply with all relevant laws, regulations, and industry standards
- Maintain appropriate registrations, certifications, and insurance
- Represent their services honestly
Cared4 reserves the right to suspend or remove any provider at its discretion.
7. Marketing Services
Marketing services offered to care providers are subject to separate agreements. Results from digital marketing campaigns cannot be guaranteed, as performance may vary based on market conditions, competition, and other external factors.
8. Intellectual Property
All content on the Website, including text, branding, logos, graphics, and layout, is the property of Cared4 unless otherwise stated.
You may not copy, reproduce, or distribute any content without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, Cared4 shall not be liable for:
- Any loss or damage arising from reliance on information on the Website
- Actions or omissions of care providers
- Service quality, delays, or disputes
- Indirect or consequential losses
Use of the Website is at your own risk.
10. Privacy and Data Protection
Use of the Website is also governed by our Privacy Policy, which explains how personal data is collected, used, and protected.
11. Changes to These Terms
Cared4 reserves the right to update or amend these Terms and Conditions at any time. Continued use of the Website constitutes acceptance of any changes.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions, please contact us via the Website.
